Frequently Asked Questions

There are two ways to verify a product:

1. QR Code Scanning (Recommended): Simply point your smartphone camera at the QR code on the product label. A notification will appear - tap it to view the verification page.
2. Manual Entry: Visit verifire.org, enter the company account ID and serial number found on the product label, then click "Verify Product".

The verification page will show you lab test results, product information, and authenticity confirmation.

A "Verified" result means:

• The product serial number exists in our system
• The product is authentic and from a legitimate company
• Lab test results are available and were uploaded by the company
• The product information matches the company's records

However, always review the actual lab test results to ensure the product passed safety tests.

Key things to look for in lab test results:

• Potency: THC and CBD levels (shown as % or mg/g)
• Pesticides: Should show "ND" (Not Detected) or "Pass"
• Heavy Metals: Should show "ND" or "Pass"
• Microbials: Should show "Pass" with low CFU/g counts
• Mycotoxins: Should show "ND" or "Pass"

For detailed guidance, see our Consumer Verification Guide.

If you see "NOT FOUND", try these steps:

1. Double-check that you entered the serial number correctly
2. Make sure you're entering the company ID exactly as shown
3. Try scanning the QR code instead of manual entry

Warning: If the product still shows "NOT FOUND" after trying the above steps, the product may be counterfeit. Do not consume it and return it to the retailer immediately.

1. Visit the registration page
2. Fill out your company information including business license number
3. Choose a subscription plan (Basic, Professional, or Enterprise)
4. Complete payment information
5. Your account will be activated immediately

You'll receive login credentials via email and can start uploading products right away.

Follow these steps:

1. Login to your dashboard
2. Navigate to the "Batches" section
3. Click "Create New Batch" and fill in product details
4. Add test results either manually or upload a PDF
5. Generate serial numbers for the batch
6. Download and print QR code labels

See our Quick Start Guide for detailed instructions with screenshots.

Each serial number includes:

• Your unique company identifier
• Batch number
• Product type code
• Sequential unit number
• Cryptographic verification code

This format ensures maximum security and prevents counterfeiting. Each serial number can only be generated once and is permanently linked to your company and batch.

We support all standard Avery label formats:

• Avery 5160: 2⅝" × 1" (30 per sheet)
• Avery 5161: 4" × 1" (20 per sheet)
• Avery 5162: 4" × 1⅓" (14 per sheet)
• Avery 5163: 4" × 2" (10 per sheet)
• Avery 5164: 6" × 3½" (4 per sheet)
• Avery 5167: 1¾" × ½" (80 per sheet)

You can download print-ready PDFs in any of these formats from your dashboard.

Common issues and solutions:

• Lighting: Ensure good lighting - avoid direct sunlight or shadows
• Distance: Hold phone 4-8 inches from the QR code
• Focus: Keep phone steady and let camera focus
• Damage: Check if QR code is damaged, scratched, or dirty
• Camera: Clean your camera lens

If QR scanning still doesn't work, use the manual entry method on our homepage.

Our security features include:

• Cryptographically unique serial numbers that cannot be duplicated
• Blockchain-style verification preventing tampering
• Company authentication preventing fraudulent uploads
• Encrypted data transmission (SSL/TLS)
• Audit trails for all verification attempts
• Real-time fraud detection systems

Verification records are stored indefinitely to maintain product traceability and support regulatory compliance. This includes:

• Product information and batch details
• Lab test results and PDFs
• Verification timestamps and locations
• Audit logs and access records

Companies retain ownership of their data and can export it at any time.

Yes, an internet connection is required to verify products because:

• Verification data is retrieved from our secure servers in real-time
• This ensures you always see the most up-to-date information
• It allows us to detect and prevent fraudulent verification attempts
• Verification events are logged for security and analytics